Highmark is here to Help – In Your Neighborhood

Rosella & Gina

Sometimes you need a personal health advocate. That was the case for Rosella, who needed help managing her complicated health issues and a little coaching to help her take better care of herself. That’s when Highmark introduced her to Gina, Healthcare Manager.

The Enhanced Community Care program matches members with personal care managers to make sure they get the right treatments at the right time a place. Gina's first task was to help Rosella understand kidney dialysis and how it could help improve her quality of life.

"The doctor and I talked to Rosella, explained each step of the process, and related it back to her health." - Gina 

Once Rosella got to know, and trust, Gina, she began treatment. Now, their relationship has moved beyond tests and appointments to a genuine friendship.  

"I know all about her husband and her grandkids, We made a personal connection. She's like my Grandma." 

And, with Gina around to answer questions and provide support, Rosella finds it easier to follow her doctors advice. She's been able stay on a healthy path and avoid trips to the emergency room. Plus, she's able to do things she couldn't do before. She can prepare meals for her family and be more involved in her grandkids' lives. 

Learn more about the history of ECCM at Highmark

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