Common cold or Coronavirus?

First, don’t panic. Your symptoms could be allergies, cold, or flu — but it’s best to be sure. Find out with Highmark’s COVID-19 Symptom Checker — then learn what your options are for getting care.

Where do I go if I think I may have Coronavirus?

If you’re showing symptoms, such as fever, cough, or shortness of breath, the safest place to be — for you and for everyone else — is in your home.

Contact your primary care physician

They can help you get a Coronavirus test at the right location if they determine you need one — and prescribe medications as well. (No doctor? Visit an urgent care center — but please call in advance to let them know you’re coming and why.)

Schedule a telemedicine appointment*

This is a great way to avoid leaving home when you are ill and still receive medical assistance. Telemedicine clinicians can cover basic screening questions and help you decide the best next step.

Log into your member website to view your options or call the number on the back of your member ID card.

Prefer to stick with your network doctor? Many of them offer a telemedicine option, too. Contact them directly to find out.

In case of medical emergency, call 911.

That means difficulty breathing or another emergency medical condition. It is recommended to call the ER so they can prepare for your arrival and limit your exposure to others.

*Exclusions may apply. please check with Member Services to see if this applies to your plan. Call the number on the back of your card.

Frequently Asked Questions

Basics and tips

We learn more about COVID-19 every day including how the virus spreads, who’s more susceptible, and how you can avoid catching it.

Care for other conditions

If you are pregnant or have a chronic condition, you probably have a lot of questions on how COVID-19 affects your ongoing care.

If you suspect you have it

Discover when you need to quarantine yourself, see a doctor, and get tested. Also learn what happens after you test positive.

Coverage and costs

Treatment for COVID-19 can involve a doctor visit, virtual care, testing, or more. Costs vary based on your insurance plan coverage.

What if I’m pregnant?

If you’re concerned about yourself, your pregnancy, or your baby during this time, Highmark is here to help keep you safe and healthy.

Medical & Community Resources

For help beyond answering your Coronavirus questions, learn how Highmark members can access health & community support.

Hear the latest on the Confronting COVID-19 podcast

On our coronavirus podcast, experts share information on signs and symptoms of Coronavirus, how to help keep you and your family healthy, coping with stress and anxiety, and how to make the most of these long days of social distancing. Produced by Highmark Blue Shield and iHeart Production, and hosted by Bonny Diver of iHeartMedia.

Here are some ways to listen now!

Urgent Questions? Call 1-800-241-5704