I have questions about my prescription:

How do I get my prescription delivered to me?

If it’s a maintenance medication, it’s quick and easy to get your prescription delivered right to your home. And, you’ll likely save money.

To set up your prescription delivery, grab your Highmark card and call Express Scripts at 1-855-686-9786. They fulfill orders on behalf of Highmark and are available 24/7 to help switch your prescription over to delivery.

Or, you can log in to your Highmark member website and click the “Prescription Costs and Refills” link. On the next screen, click “Mail Order Savings.” You’ll then be transferred to the Express Scripts site. Follow on the on-screen prompts to set up your prescription delivery.

Can I get a longer supply of my prescription?

It depends on your particular prescription. Most maintenance medications are shipped as a 90-day supply. Call Express Scripts at 1-855-686-9786 for details on your medication.

Can I get my refill ahead of schedule?

Depending on your situation, you may be able to get a refill early. Call the Member Service team — the number is on the back of your Highmark card — to learn more.

My prescription is at the pharmacy. Do I have delivery options?

Due to Coronavirus, you may have delivery options. Call your specific pharmacy to learn more.

If it’s a maintenance medication, consider transferring it to our prescription delivery service through Express Scripts. Call 1-855-686-9786 to learn more.

I set up my prescription delivery through Express Scripts. How long will it take for my medication to arrive?

It typically takes 5 to 7 calendar days, excluding Sundays and holidays, for your prescription to arrive.

What if I switch to prescription delivery and want to go back to a retail pharmacy later?

You will need to cancel your current mail order and request a new prescription from your provider. But remember, prescription delivery is typically less expensive and allows you to better manage your medication.

I have questions about my durable medical equipment:

How do I get my durable medical equipment delivered to me?

In most cases, this equipment should already be delivered to your home. If it’s not, reach out to your provider to understand your options.

How much does it cost to get durable medical equipment delivered?

There shouldn’t be a delivery charge. Reach out to your provider if you have questions.

My existing appointments

I am pregnant, am I more susceptible?

We do not yet know if pregnant women have a greater chance of getting sick from COVID-19 than the general public. With viruses from the same family as COVID-19, and viral respiratory infections such as influenza, women have had a higher risk of developing severe illness. Learn more

I have a chronic condition; what do I do if I get the virus?

Older adults and people who have serious chronic medical conditions like heart disease, diabetes, and lung disease, appear to be at higher risk of COVID-19 infection, per early information out of China. Contact your primary care physician for advice.

Can I go to my facility?

How do I avoid getting sick while in the hospital or clinical setting?

Wash your hands frequently and avoid close contact with those who are coughing, sneezing, or wheezing. The CDC now recommends wearing a mask while in public settings.