Coverage and Costs

Who can I contact at Highmark with questions about my benefits or insurance coverage?

Call the telephone number on the back of your insurance card for Member Services. This number is specific to your plan and benefits, and it helps you receive the right answers faster.

Is Coronavirus testing covered by my plan and what will it cost me?

Yes, coronavirus testing will be covered with no additional costs when recommended by a medical professional. While this coverage applies to most Highmark members, every plan is a little different. If you have questions on coverage, costs, or anything else, call Member Service at the number on the back of your card.*Exclusions may apply. This waiver continues through September 30, 2020.

Is Coronavirus treatment covered by my plan?

Most plans will cover coronavirus treatment when admitted to an in-network hospital. Our number one priority is your health and making sure you receive the care you need. That’s why we are waiving all costs of care if you are in the hospital being treated for Coronavirus.* This includes testing when recommended by a medical professional and care once you are admitted. While this coverage applies to most Highmark members, every plan is a little different. If you have questions on coverage, costs, or anything else, call Member Service at the number on the back of your card.*Exclusions may apply. This waiver continues through September 30, 2020.

Does my insurance cover me if I get sick when I travel?

Yes, see coverage options at your member website or your plan app or call Member Services at the number on the back of your insurance card. This number is specific to your plan and benefits, and it helps you receive the right answers faster.

Will it be covered if I am stuck in a hospital in a different city for a long time?

Yes, most plans cover you while traveling. Copays, deductibles and coinsurance may still apply. Review your coverage options at your member website or your plan app or call Member Services at the number on the back of your insurance card. This number is specific to your plan and benefits, and it helps you receive the right answers faster.

Do I have a virtual care benefit?

If you have telemedicine access through Highmark, we’re waiving all copays and deductibles through September 30, 2020 because the safest place for you, if you’re sick, is at home. Check your member portal online or call Member Services at the number on the back of your card.

What if I can’t pay my premium due to furlough?

If you have questions about a grace period  call the number on the back of your card.